This Refund and Cancellation Policy governs all paid products on MasseurMatch, including subscription plans, add-ons, boost credits, and featured placements. By purchasing any paid product, you agree to this policy.
1. Cancellation
You may cancel your MasseurMatch subscription at any time through your account settings, through any available PayPal subscription-management controls, or by contactingbilling@masseurmatch.com.
- Cancellations for monthly plans take effect at the end of the current monthly billing period unless otherwise stated or required by law.
- Cancellations for annual plans take effect at the end of the current annual billing period unless otherwise stated or required by law.
- You retain access to paid plan features through the end of the period for which you have paid, unless your account is suspended or terminated for a policy or safety reason.
- Your listing will revert to the appropriate free or lower tier at the end of the billing period.
2. Refunds — General Principle
MasseurMatch subscription fees are generally non-refundable. This includes cases where you cancel before the end of a billing period, are dissatisfied with visibility, leads, messages, bookings, client acquisition, or income results, or where you simply no longer wish to use the service.
We do not issue refunds based solely on lack of performance, views, messages, leads, bookings, clients, income, revenue, or profile ranking. Paid visibility is an opportunity, not a guarantee.
3. Refunds — When They May Apply
Refunds or credits may be considered in the following limited circumstances:
- Billing errors: If you were charged an incorrect amount or charged after a valid cancellation was processed.
- Duplicate charges: If you were charged multiple times for the same period due to a technical error.
- Platform outage: If a significant, extended platform outage prevented you from accessing a paid feature for a material portion of your billing period.
- Legal requirement: If a refund is required under applicable law based on your location and circumstances.
- Account removal by MasseurMatch: If MasseurMatch removes your account without cause (i.e., without a policy violation), a prorated refund for the unused portion of your subscription may be issued at our discretion.
Refund eligibility is determined by MasseurMatch based on this policy and applicable law. Approval of a refund in one case does not create an obligation to issue refunds in other cases.
4. Policy Violations
Accounts suspended or terminated for violations of platform policies — including content violations, prohibited conduct, fraudulent activity, or any other policy breach — are not eligible for refunds, except where a refund is required by applicable law.
5. Add-Ons and Boost Credits
Add-ons and boost credits are generally non-refundable once purchased. Used boost credits cannot be reversed. Unused add-ons or credits remaining at account closure may be forfeited, except where applicable law requires otherwise or MasseurMatch expressly approves a credit or refund.
6. Featured Placements
Featured placement fees are generally non-refundable once the placement period has begun. If a featured placement cannot be delivered due to a platform error, a pro-rated credit or refund may be offered at our discretion or as required by law.
7. Payment Processor and Refund Timing
MasseurMatch uses PayPal as its third-party payment processor for paid platform products. Approved refunds are submitted through PayPal to the original payment source when supported. The time required for a refund to appear depends on PayPal, the original funding source, and the applicable bank or card issuer. MasseurMatch does not control posting or settlement time after an approved refund has been submitted to PayPal.
Payment credentials and full payment-method details are handled by PayPal rather than stored in full by MasseurMatch. Your payment activity may also be subject to PayPal's applicable user agreements, privacy terms, and dispute procedures.
8. Payment Disputes and Chargebacks
If you believe a MasseurMatch charge is incorrect, contact us first atbilling@masseurmatch.com so we can review the issue. You may also have dispute rights through PayPal, your bank, or your card issuer.
If you initiate a payment dispute or chargeback, MasseurMatch may temporarily suspend the affected paid features while the transaction is reviewed. Fraudulent or abusive disputes may result in account restrictions or termination, subject to applicable law.
9. How to Request a Refund
To request a refund, contactbilling@masseurmatch.com with:
- Your account email address.
- The transaction date and amount.
- The reason for your refund request.
- The PayPal transaction or subscription identifier, if available, without sending passwords or full payment credentials.
- Any supporting documentation, such as a screenshot of a billing error.
We aim to respond within 3 business days.
10. Annual Plans
Annual subscriptions are generally non-refundable after the first 14 calendar days from the initial purchase date, except as required by law. Within the first 14 days, you may request a prorated refund for the unused portion. Any approved refund will be processed through PayPal to the original payment source when supported.
11. Changes to This Policy
We may update this policy at any time. Updated terms apply to purchases and renewals made after the effective date, subject to applicable law.
12. Contact
Billing and refund requests: billing@masseurmatch.com.
Response window: 3 business days.
Operator: XRankFlow Media Group LLC — Dover, Delaware, USA.